TERMS & CONDITIONS

Orders

Orders

KINDLY PLACE YOUR ORDER MINIMUM 12 HOURS PRIOR DELIVERY.
Any order implies the customer’s total and clear acceptance of our terms and conditions of sale.

Each catering order is considered confirmed once Essential Catering has sent a written confirmation to the client by email.

In order to answer and process any inquiries (orders), we need to collect the personal data you provide. We do not sell your personal information to anyone.

 

Prices

Our quoted prices do not include VAT (Value Added Tax).


Delivery fee

Our delivery fee to Gardermoen Airport OSL | ENGM:
Monday to Friday between 08:00 and 21:00 | €30
Saturday and Sunday | €45
Special Norwegian holidays | €75

Additional surcharge between 21:00 and 08:00 | €25


Concierge

Requests regarding newspapers, dishes, laundry and flowers requires concierge services.
This service will cost €50 per started hour, with a minimum charge of one hour.

Kindly note additional morning surcharge of €25 between 21:00 and 08:00.


Last minute

Any order placed minimum 12 hours before delivery is considered last minute

and will be subject to 30% added cost upon your final bill.


Cancellation

Order cancelled 24 hours or earlier prior to delivery will not be charged.
For orders cancelled more than 12 hours and less than 24 hours prior to requested delivery time,
the amount payable will be equal to 30% of the registered order.
Any order cancelled less than 12 hours prior to requested delivery time will be fully charged.
All cancellations must be made in writing to Essential Catering.
Cancellations by telephone will not be accepted.

Any purchases, orders and/or services made for the specific request of a client will be charged.


Order amendments

For any amendments (addition, removal or changing of the items on a placed order)
a minimum 12 hour notice must be given before delivery time. Failing this, orders that
have been decreased will be billed as the original order.


Delivery delays

Essential Catering will not be held responsible for any delay due to any reason
beyond the company’s control such as, for example, official traffic restrictions, breakdowns,
traffic jams, accidents, poor weather conditions, strikes, war, etc.
Any claim must be filled within 24 hours from delivery of the order.
Any claim or complaint relating to an invoice must be sent by email
within eight days from the invoice date.


Force Majeure

Essential Catering will not be responsible for non-performance or
suspension of its obligation, in whole or in part, as a result, directly or indirectly, of any strike,
fire, flood, inability to obtain material, traffic jam, accident, breakdown, war, insurrection,
riot, bad weather conditions, government act or regulation, or any other cause
(whatever it is a natural disaster or not).
In the event of cancellation by Essential Catering, any sum that may have already
been paid by the customer will be refunded.


Conditions of payment

Our terms are strictly payment upon delivery.
We accept VISA, MasterCard and American Express.
Kindly note that an administration fee of €15 and credit card fee of 3%
on the total order amount will be added to your bill.

VAT will be added on the credit card fee according to Norwegian tax laws.


Pricing conditions

Availability and pricing may change during the validity of our menu.

Final price on an order from Essential Catering can be acquired at any time.


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